PROMISE Behavioral Standards
Patient Centered Care
I acknowledge the fears and concerns of my patient/family and respond with empathy, expertise, and expediency, using AIDET consistently.I involve my patient/family as an active participant in their care, honoring their expertise and knowledge of their personal health.
I will treat each patient as the most important person in the facility.
Respect
I communicate respectfully by listening, seeking clarification, providing feedback, and avoiding gossip.I honor individual differences including culture, age, religion, and gender.
I earn respect through keeping promises, fulfilling expectations, and being courteous to all of our customers.
Ownership
I accept responsibility for solving problems presented to me or handing them off to a person who accepts responsibility to resolve the issue.I am responsible to ensure the success of my job, department, and our organization, which includes supporting organizational and departmental decisions.
I will represent CPMC positively in the community.
Making a Difference
I am flexible and adapt to provide each customer with an exceptional experience.I make each interaction an opportunity to assist with a willing attitude.
I take action when I see a customer's expectations have not been met.
Innovation
I approach changes with an open mind and the opportunity to find new solutions.I will support a culture that identifies possible solutions to problems and concerns, and help bring the right people to the table.
I will use innovation in a meaningful way to forward our work in order to best meet the ever changing needs of our community.
Safety
I value individual's privacy, sharing and viewing only the information necessary to do my job.I always provide high-quality care and service, and I will speak up to report patient safety and environmental concerns.
I know and understand all safety practices, and will maintain compliance with annual safety and required training assignments.
Excellence
I am responsible to bring a positive and helpful attitude to work daily to exceed my customer's expectations.I dress to create an impression of professionalism and instill confidence in my ability.
I offer assistance to every customer in need and utilize service recovery when appropriate.
Click on the link to print a copy of the CPMC PROMISE Standards.