Our Mission is... To provide "Excellent Healthcare Close to Home" by being a great place for employees to work, physicians to practice medicine, and patients to receive care.
Our Vision is... To be the trusted centerpiece of our community healthcare, combining our passion for service with financially responsible planning.
We Value... Our patients... They are the reason we exist! We are committed to exceed their expectations and earn their loyalty. We pledge to offer appropriate health-care services to all persons, regardless of their socioeconomic status, race, or religion. We provide compassionate, non-judgmental, patient-centered care.
Our employees, medical staff, and volunteers... They are our most precious resource. Learning and growing together are tangible job benefits. We treat each other fairly. We actively involve our people in decision making and problem resolution.
Integrity... We display a high level of personal integrity at all times. We treat each other fairly, are honest in all we do and say, and make sure our actions match our words. Our dealing with patients and their families, physicians, employees, suppliers, and community members are filled with respect, fairness, and honesty. We treat everyone with dignity, protect their privacy, honor their right to choose, and value differences. We operate in a moral, ethical, and regulatory complaint manner.
Individuality... We respect the identity and individual needs of our customers. We embrace the central role of the mind and spirit in the healing process. We foster an atmosphere of trust, respect, and tolerance in differing opinions and ideas.
Accountability... We achieve success by being accountable for our actions and performance. We function in a financially prudent and responsible manner. No one succeeds unless we all succeed.
Teamwork... Working cooperatively, involving employees, physicians, patients, and family members, we provide quality, compassionate, and cost-effective health care. We commit to working with other to identify and meet the healthcare needs of our community.
We Believe... Quality is not a cliche; it is the way that we do everything. Excellence of professional service is a daily objective. Trust and pride are the foundation of our cooperative, positive actions. We adhere to a high standard of care in all the services we provide.
Innovation and creativity are essential. We continuously incorporate new technologies, improved techniques, and visionary thinking into our daily practices. We plan for the future while monitoring health and resident care trends. We are open to change as we creatively explore new ways to deliver health care, taking appropriate "outside the box" risks to solve problems. We take every opportunity to build partnerships through teamwork, inside and outside our organization.
We are the stewards of the healthcare public trust. We accept the responsibility to provide appropriate health care. We meet the needs of our customers, internal and external. We use our resources wisely, encouraging individual ownership and accountability. We preserve, identify, and utilize all appropriate resources.
We Pledge to... Be accountable for our own actions, and will expect and accept the consequences of our behavior. Positively represent St. John's everywhere we go. Take pride in our on-duty personal appearance and ensure it represents St. John's well. Communicate in way that build others up, that help promote teamwork, and that represent St. John's in a positive manner. Safeguard the privacy of our patients, family members, and employees. Ensure that all we do meets the highest standards of integrity. Treat all customers like family and friends. Personally do all we can to prevent anyone at St. John's from getting hurt. Support and encourage co-workers and behave in ways that strengthen our team.
We Strive to... Be the provider of choice. Be the employer of choice. Be the preferred practice location. Be a recognized leader of rural healthcare. Be a valued community partner.
